Terms and Conditions

These terms of use govern your use of our site. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this website. Your continued use of this site confirms your acceptance of these terms.

Website Access

It is not necessary to register with us in order to use most parts of this website.

Use of Website

This website may be used for your own private purposes and in accordance with these terms of use.

You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Site Uptime

All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor Provided Material

Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

When using this website you shall not post or send to or from this website any material:

• For which you have not obtained all necessary consents;

• that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

• which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

Links To & From Other Websites

Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

• you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

• you do not misrepresent your relationship with this website; and

• the website from which you link to this Website does not contain offensive or otherwise  controversial content or, content that infringes any intellectual property rights or other rights of a third party.

• By linking to this website in breach of the above clause you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date.

All material contained on this website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

Exclusion of Liability

We do not accept liability for any loss or damage that you suffer as a result of using this website.

Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law & Jurisdiction

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Customer Terms and Conditions

1. OUR CONTRACT WITH YOU

1.1 These are the terms on which we will carry out the work for you. Please ensure that you read them carefully before asking our engineer to begin the work. We have highlighted those terms that you should pay particular attention to.
1.2 When you telephone us, we will take details of the work you need us to carry out, and will arrange a time slot for an engineer to visit you.

2. CARRYING OUT THE JOB

2.1 We will supply you with a date and time when we will arrive to begin carrying out the work. We will give you an estimate of how long the work will take to complete, however, this will only be an estimate and the work may take more or less time than we have anticipated.
2.2 We will try to get to you as soon as possible and where possible before the time slot we have allocated to you, if, when we book the job we consider the circumstances you have described to us are an emergency. However, this might not be possible if an event occurs which is outside of our control (see below).
2.3 We will make every effort to arrive and to complete the work on time. However, we will not be liable or responsible for any delay or failure to carry out the work, due to an event outside our control such as poor traffic conditions, poor weather conditions or the failure of public or private telecommunications networks. If such an event happens, we will let you know as soon as possible and you can cancel the job if you no longer want us to carry out the work. We may cancel the job if the event lasts for more than 4 weeks.
2.4 To enable us to carry out the work you will need to:
(a) provide us with access to the premises and any services and facilities we need to carry out the work;
(b) ensure that the premises are clear and safe for us to access and that you own the premises and do not need the consent of another person to enable us to carry out the work;
(c) ensure that any materials you provide to enable us to carry out the work are suitable. If you fail to do so we may not be able to carry out the work and you may need to contact us to arrange a further visit.

3. PRICE AND PAYMENT

3.1 The price you pay will include a charge for labour, parts and materials.
3.1.1 For jobs booked on an hourly or half-hourly rate, labour will be charged from the moment that our engineer arrives at your premises at the hourly or half-hourly rate quotes. For example if our engineer is at your premises for 45 minutes and charges £100 per hour, we will charge you £100 for the work. Please note that we will charge for any time spent by our engineer diagnosing the work to be carried out.
3.1.2 As standard blocked toilets and drains issues are charged per half hour. For example if you have been quoted £100 per half hour, a 1.5 hour job will cost £500 + materials.
3.1.3 For jobs booked on a fixed price, you will be charged from the moment that our engineer arrives at your premises at the fixed price quoted. For example if we have told you that we will charge you a fixed price of £100 for the labour, we will charge you £100 for the labour, plus the cost of any parts that may be required. Some fixed price jobs also includes the cost for parts, which we will confirm when you book the job.

4. OUR LIABILITY TO YOU

4.1 If we fail to comply with these terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our breach of the terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract.
4.2 We will make good any damages caused to your property by us during the course of carrying out the work. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover in the course of carrying out the work or if we cause damage having to gain access to your property or any hidden pipes or drains to enable us to carry out the work (except where we have been negligent).
4.3 The work we carry out is for domestic and private use and as such we will not be liable for any loss of profit to your business, loss of business, business interruption, or loss of business opportunity.
4.4 We do not exclude or limit in any way our liability for:
(a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(d) breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and (e) defective products under the Consumer Protection Act 1987.

5. GUARANTEE

5.1 Except in situations covered by clause 5.3, any work carried out by us and parts and materials used by us will be guaranteed for a period of 12 months from the date that we started the work (Guarantee Period).
5.2 Some of the goods supplied by Us as a result of carrying out the work may come with a manufacturer’s guarantee. Where this is the case, please refer to the manufacturer’s guarantee provided with the goods for further details.
5.3 In the unlikely event that there is any problem with the work we have carried out within the Guarantee Period or the Extended Guarantee Period please contact us on 0800 160 1011 and tell us as soon as reasonably possible. If the problems are as a result of faulty workmanship or materials during the Guarantee Period we will seek to rectify these problems and replace any parts free of charge. If we are unable to rectify these problems or to replace the faulty parts we may offer you a full or partial refund. If the fault arises during the Extended Guarantee Period we will only seek to repair the fault free of charge and will not replace any parts free of charge or offer a full or partial refund.
5.4 This guarantee does not apply if you:
(a) have deliberately or accidentally caused the problem you are asking us to rectify or you have damaged the parts you are asking us to replace;
(b) have failed to follow our advice or the manufacturer’s instructions in relation to the use or maintenance of any goods or materials we have supplied;
(c) have modified the item(s) we have repaired in any way and the fault has been caused by the modification you have made;
(d) you have called us out to unblock a drain or flush a central heating system. In these cases we will offer a guarantee period of 10 days;
(e) where we have advised you that the work you have asked us to carry out will only be a temporary solution to the overall problem. In such cases we will advise you that this is only a temporary repair and we will advise you on any further work, parts and materials that will need to be done to provide a more permanent solution. It will be noted on the Job Sheet that this is just a temporary repair and the work is not guaranteed. In such cases we will charge you for any labour, parts and materials used in remedying the defect.
5.5 This guarantee is in addition to, and does not affect your legal rights in relation to any goods that are faulty or not as described.

6. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND

6.1 If you wish to cancel or rearrange your appointment before we arrive to carry out the work you may do so within 24 hours of your appointment without any charge by telephoning us on 0800 160 1011. If you provide us with less than 24 hours notice of your intention to cancel or rearrange your appointment we may charge you the sum of £25 to cover our costs.
6.2 If you cancel your appointment under clause 7.1 and you have made any payment in advance for work that we have not carried out, we will refund that amount to you.
6.3 If we have already begun to carry out the work and you decide to cancel any further work that needs to be carried out to complete the job then we may charge you for any labour, parts and materials used to carry out the work up to the point that you cancelled. This payment will be deducted from your debit or credit card and will confirm what these costs are when you contact us. However, where you have cancelled further work because of our failure to comply with these terms (except where we have been affected by an event outside our control),
you do not have to make any payment to us.

7. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND

7.1 If we have to cancel an appointment due to an event outside our control or the unavailability of our engineer or key materials without which we cannot carry out the work, we will promptly contact you.
7.2 If we have to cancel an appointment under clause 7.1 and you have made any payment in advance for the work, we will refund this to you.
7.3 If we have already started the work by the time we have to cancel we will not charge you anything and you will not have to make any payment to us.

8. INFORMATION ABOUT US AND HOW TO CONTACT US

8.1 If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning our customer service team at 0800 160 1011 or by e-mailing Us at help@myemergencyplumber.co.uk.

9. HOW WE MAY USE YOUR PERSONAL INFORMATION

9.1 We will use the personal information you provide to us to:
(a) carry out the work;
(b) process your payment for such the work;
and (c) inform you about similar products or services that we provide,1, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these terms.
10.2 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
10.3 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
10.4 If we fail to insist that you perform any of your obligations under these terms, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that We will automatically waive any later default by you.
10.5 These Terms are governed by English law. We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Our Details

My EmergencyPlumber,

Eden Court,

Manchester M19 2FZ

Tel: 0800 160 10 11

Email: help@myemergencyplumber.co.uk